Client Care & Inquiries
How can we assist your daily ritual?
Direct guidance for orders, clinical formulations, and shipments across the GCC and internationally. Our dedicated team reviews every inquiry personally.
Real-Time Dispatch Tracker
Enter the courier waybill code provided in your dispatch notification.
Send a Direct Note
We respond personally via email, typically within 1 business day.
Knowledge Base & Protocols
Answers to common inquiries regarding clinical application, formulations, and shipments.
01
Logistics, Customs & Dispatch
What are the domestic UAE and GCC delivery timelines? +
Orders within the UAE (Dubai, Abu Dhabi, Sharjah) are delivered within 24 to 48 hours via climate-controlled express courier. Deliveries across Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman arrive within 2 to 4 business days with all local customs pre-cleared.
Are products protected from heat during desert transport? +
Yes. Our bio-hydrogel formulations are sealed inside thermal-barrier packaging and transported exclusively in temperature-regulated transit vehicles to prevent active peptide degradation.
Do you ship internationally outside the Middle East? +
We ship worldwide via DHL Express. International orders typically reach North America, Europe, and the UK in 3 to 5 business days with live doorstep tracking.
02
Formulation & Ritual Application
How often should the collagen mask be incorporated into my routine? +
For optimal dermal density, use 1 to 2 times per week overnight (6 to 8 hours). You may also apply it as a high-potency 3-hour pre-event treatment until the opaque white gel cures translucent.
Is the mask suitable for sensitized skin and rosacea? +
Yes. Formulated without drying alcohols, artificial perfumes, parabens, or harsh binders, our pure marine peptide matrix helps calm surface flushing caused by dry AC air and desalinated shower water.
Will the mask slip off or stain luxury bedding while I sleep? +
No. Unlike paper sheet masks saturated with loose liquid, our hydrogel binds dry to the skin's dermal contours within 15 minutes of application. It remains completely dry to the touch on the outside.
03
Guarantee & Satisfaction Policy
How does the 30-Day Dermal Satisfaction Policy function? +
If you complete your first box of masks and do not observe tangible improvements in plumpness, hydration retention, or texture refinement, simply email our concierge desk within 30 days of receipt for an immediate resolution.
Can I modify or cancel an order once placed? +
Because our regional fulfillment hub processes orders swiftly, please reach out via our contact form or care email within 2 hours of checkout to update shipping details or adjust quantities.