Return & Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@skaerskin.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us with any return-related questions at support@skaerskin.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

This allows us to evaluate the issue and resolve it promptly.

Exchanges

The fastest way to get the item you want is to

  1. Return the item you have

  2. Once the return is accepted, make a separate purchase for the new item

Return Shipping Cost

Customers will be responsible for paying for the return shipping costs which includes our 90 day money back guarantee program to our US warehouse. The original shipping costs for the order are non-refundable.

Please note that Skaerskin will not be responsible for returned packages until it has been delivered and received by us.

Restocking Fee

We do not charge restocking fee.

Refunds

We’ll notify you once your return has been received and inspected and let you know whether the refund is approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process and post the refund

  • If more than 15 business days have passed since we approved your return and you haven’t received the refund, contact us at support@skaerskin.com.

Need to Get in Touch?

  • Support Hours: Monday to Friday from 9am - 6pm GST

  • Email: support@skaerskin.com

  • Business info: AHAAN GLOBAL L.L.C-FZ